Returns & Exhange
Returns, Exchanges, and Cancellations
Return of Non-conforming Products
The Customer has the right to return defective products or non-conforming products. The Customer has 2 months from the moment of detecting product non-conformity to inform Pungits about the defect or lack of conformity and to return the product to Pungits.
If the Customer returns a product because it is defective or non-conforming and the return is approved, Pungits will refund the value of the product and the delivery expenses, as well as the direct costs involved in the return, within thirty (30) days of Pungits’ receipt of the returned product.
The above is notwithstanding the Customer’ rights as a consumer under mandatory consumer protection law.
Return of Products for Any Reason (Right of Withdrawal)
If the Customer is not satisfied for any reason with the products purchased, he/she will have 30 calendar days from the delivery date to return the product with no need for an explanation of any kind. The Customer may return the purchased product, provided that:
- The product has not been washed or used in any way (other than reasonable wear and tear from examining and/or trying on the product).
- The product is complete (two elements forming a pair must be returned together).
The product must be returned and the Customer must assume the expenses of this return. The products are to be returned with their original packaging and labelling, together with the applicable Returns Note. Upon satisfactory inspection of the returned goods, Pungits will refund the price of the product within thirty (30) days of receiving the order cancellation and product return notification from the Customer. The delivery expenses are never refunded (except in case of incorrect or defective items); the customer will also have to pay for the return expenses.
At the moment, products cannot be exchanged. To obtain a product in another colour or size, the Customer must return the original item and place a new order through the Pungits Website.
Return of Gifts
To return a product received as a gift, the Customer is asked to contact the purchaser and ask him/her to follow the return procedure. The refund will be made in the original payment method.
Information on Refunds
The refund will be made in the same manner as the original payment.
Pungits will not make the refund until receiving the returned product and verifying the condition of the product in the warehouse; once the condition of the returned product has been verified, the Customer will be refunded the relevant amount within thirty (30) days of receipt of the returned product at Pungits.